Introducing Customer History on Rumio Biz: Know Your Clients Better Than Ever
Rumio Biz just got smarter! Discover the new Customer History feature that lets businesses see every client’s past services, build stronger relationships, and deliver a more personalized experience.
Introducing Customer History on Rumio Biz: Know Your Clients Better Than Ever
At Rumio, our mission has always been simple — to help service businesses work smarter, not harder. And now, we’re taking that mission one step further.
We’re excited to announce a brand-new feature on Rumio Biz:
Customer History — your all-in-one view of every client’s journey with your business.
This powerful tool helps you track client activity, understand preferences, and deliver more personalized services — all from your Rumio Biz dashboard.
What Is the Customer History Feature?
The Customer History feature gives you instant access to your clients’ past appointments and services.
With one click, you can now see:
- Every service a client has booked with you
- The dates of their past appointments
- How often they visit your business
- Which team member served them
No more guesswork, no more flipping through notes — everything you need to know about your clients is right there in your app.
Why It Matters: Turn Data Into Better Service
In today’s competitive service industry, personalization is everything.
Customers want to feel remembered, valued, and understood.
Here’s how Customer History helps you do exactly that:
✅ Remember Every Detail
Know what haircut, color, or treatment your client had last time — and when.
No more asking, “What did we do for you last visit?” Rumio helps you sound professional and confident every time.
✅ Deliver Personalized Experiences
Use client history to recommend the right services or upgrades based on their preferences and habits.
For example: “You had a spa treatment last month — would you like to try our new aromatherapy package this time?”
✅ Build Stronger Client Relationships
When customers feel recognized and remembered, they return. This new feature helps you turn first-time visitors into loyal clients.
✅ Track Client Frequency
See how often clients come back and when their last visit was. Identify regulars, re-engage inactive clients, and plan targeted promotions.
✅ Empower Your Team
Your staff can view the same client details, ensuring consistent service quality — whether it’s a new employee or a returning favorite.
How It Works: Simple, Fast, and Integrated
Using the Customer History feature is easy:
- Open Rumio Biz
- Go to your Client List
- Click on any customer’s name
- View their complete booking history — instantly
Everything updates automatically with each new appointment, so you always have real-time data.
No spreadsheets, no manual tracking — Rumio does it all for you.
Why We Built It
We spoke with hundreds of Rumio partners — from barbers to beauticians to physiotherapists — and one thing stood out:
“We want to know our clients better.”
Understanding your customers shouldn’t be a challenge. It should be part of your workflow.
That’s why we built Customer History — to help you deliver the same great service every time, backed by real data and insight.
The Result: More Loyalty, More Bookings, Less Effort
When you use Customer History, you’re not just tracking appointments — you’re building relationships.
That means:
- Happier clients who feel appreciated
- Stronger loyalty with repeat visits
- Better marketing opportunities (because you know who to reach out to)
And ultimately — a more profitable business.
Available Now on Rumio Biz
The Customer History feature is now live for all Rumio Biz users.
Simply update your app and start exploring it today.
If you’re new to Rumio Biz, now’s the perfect time to join thousands of Albanian service businesses going digital.
Start Using Customer History Today
Download Rumio:
- iPhone: Rumio Biz
- Android: Rumio Biz: Booking Services
